Shipping policy

1. Return Eligibility
Customers have the right to return one or more purchased items within 14 days from the date they receive their order.To be eligible for a return, the product must meet the following conditions:  
 •    Be unused and in the same condition in which it was received.    

•    Be in its original packaging with all tags still attached.    

•    Not be a personalized, perishable, or downloadable digital product.

2. Return Procedure

To initiate a return, customers must:    

•    Contact our customer support at baseinite1@gmail.com, providing the order number and the reason for the return.    

•    Wait for detailed instructions on how to return the product.3. Return Shipping CostsReturn shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., a defective or incorrect item).

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without proof of delivery.

4. Refund Processing Time

Once we receive and inspect the returned item(s), we will send you a confirmation email.If the return is approved, your refund will be processed and automatically credited to your original method of payment within 20 business days.

5. Refund Exceptions
Refunds are not available for:    

•    Items purchased on sale or with a special discount.    

•    Products that have been damaged or worn through use.    

•    Returns requested after the applicable return period has expired.

6. Product Exchanges
At this time, we do not offer direct exchanges.

If you would like a different product, we recommend returning the original item and placing a new order for the desired product.

7. Frequently Asked Questions

For more information about returns and refunds, please contact us at:baseinite1@gmail.com